The importance of ‘looking behind the numbers’ in performance management systems May 30, 2010
Posted by Paul Duignan in : Communicating outcomes models, DoView, Easy Outcomes, Evaluation debates, Measurement, Performance management, Reporting systems, Using the approach , 1 comment so farA colleague Stan Capela recently highlighted the importance of ‘looking behind the numbers’ in performance management systems. Pointing out that, if this is not done, false conclusions can be drawn from such systems. I think that most people would agree with this sentiment. The key issue for me is what is the most effective way of us ‘looking behind the numbers’ when measuring people’s, project’s or organization’s performance. (more…)